
Administering Office 365
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Office 365 is part of Microsoft 365. You can license Office 365 alone or as part of a Microsoft 365 subscription. Microsoft 365 includes additional Security and compliance features as well as Windows licenses on top of Office 365. Whilst this course focuses on the features in the Office 365 component, it is also applicable to organizations deploying and administering Microsoft 365.
This five-day course describes how to set up, configure and manage an Office 365 tenant including identities, and the core services of Microsoft 365. In this five-day course, you will learn how to plan the configuration of an Office 365 tenant including integration with existing user identities; plan, configure and manage core services; and report on key metrics.
Although this course and the associated labs are written for Office 365 with Windows 11, the skills taught will also be backwards compatible with Windows 10. This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans.
This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students who attend this course are expected to have a broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Teams, and Microsoft SharePoint.
· Plan and provision Office 365
· Manage Users and Groups in Office 365
· Deploy and Configure Tools and Applications for Office 365
· Plan and Manage Exchange Online
· Plan and Manage SharePoint Online
· Plan and Manage Microsoft Teams
· Plan and Manage other Office 365 Services
· Implement Security and Compliance in Office 365
· Report, Monitor and Troubleshoot Office 365
Module 1: Planning and Provisioning Office 365
In this module, you will learn about setting up an Office 365 tenant for a trial or for a full deployment including the key technical decision points in both pilot and deployment phases. This module introduces the core services of Office 365 and how to configure DNS settings to add custom/vanity domains for use with all Office 365 services.
Lessons
· Overview of Office 365
· Core Services of Office 365
· Requirements for an Office 365 Tenant
· Planning a Pilot and Deployment
· Creating an Office 365 Tenant
· Adding Custom Domains and Managing DNS Settings
Lab 1: Provisioning Office 365
Configure an Office 365 Tenant
Configure a custom Domain
After completing this module, students will be able to:
Describe the features and benefits of Office 365
Provision a New Tenant
Plan a pilot deployment of Office 365
Add a custom domain to an Office 365 tenant
Module 2: Managing Users and Groups in Office 365
After setting up your Office 365 tenant, the next stage is to give access to users. In this module, you will learn how to create, manage, and license users in Office 365, via PowerShell and using synchronization with on-premises directory services. This module also introduces the different types of groups available in Office 365 and how they are used.
You will then learn how to manage administrative access using Role Based Access Control (RBAC).
Lessons
· Managing User Accounts and Licenses
· Managing Passwords and Authentication
· Create and Managing the Different Types of Groups in Office 365
· Managing Users and Groups with PowerShell
· Managing Users and Groups in the Azure AD Admin Center
· Role Based Access and Administrative Roles
· Planning and Configuring Directory Synchronization
Lab 1: Managing Users and Groups in Office 365
Create and Update User Accounts
Assign a License to a User
Manage Office 365 Password Policies
Create and Manage Microsoft 365 Groups
Create and Manage Security Groups
Create Users and Groups with PowerShell
Assigning Service Administration Roles
Creating Administrative Units
Lab 2: Planning and Configuring Directory Synchronization
Preparing for Directory Synchronization
Configuring Directory Synchronization
Managing Active Directory Users and Groups
After completing this module, students will be able to:
Manage User Accounts and Licenses in the Cloud
Configure Office 365 Password Policies
Manage Security Groups and Microsoft 365 Groups in the Cloud
Manage Users and Groups via PowerShell
Configure Administrative Access
Plan and Prepare for Directory Synchronization
Implement Directory Synchronization using Azure Active Directory Connect
Manage User and Groups in Office 365 using Directory Synchronization
Module 3: Deploying and Configuring Tools and Applications for Office 365
This module looks at the tools and client applications you can use to connect to Office 365. You will learn about the options for configuring and deploying the Apps for Microsoft 365 (previously known as Microsoft Office/Office 365 Pro Plus) across web, Windows, Mac OSX, and mobile platforms
Lessons
· Planning Network Configuration for Office 365 Tools and Applications
· Using the Office Configuration Tool
· Click to Run Installation Use and Control
· Managing Centralized Deployment of Tools, Applications and Add-ins
· Reporting
Lab 1: Deploying and Configuring Tools and Applications for Office 365
Running the Microsoft 365 Network Connectivity Test
Create a Custom Configuration for Click to Run
Create a Custom Configuration for Centralized Deployment
After completing this module, students will be able to:
Plan for the Deployment of Tools and Applications for Office 365
Troubleshoot Connectivity for Tools and Applications for Office 365
Create Custom Configuration for Apps for Microsoft 365
Manage Installation Methods for Apps for Microsoft 365
Module 4: Planning and Managing Exchange Online
In this module, you will learn to create and manage mailboxes including shared group and resource mailboxes as well as distribution lists. You will then learn about Exchange Online permissions which offer more granular control of Exchange Online Administration than the Office 365 Administration roles.
This module also considers Mail Flow rules and email protection including anti-spam and anti-malware.
Lessons
· What is Exchange Online
· Managing Exchange Online Mailboxes
· Managing Office 365 Groups in Exchange Online
· Configuring Exchange Online Permissions
· Managing Exchange Online using PowerShell
· Plan and Configure Mail Flow
· Plan and Configure Email Protection
Lab 1: Planning and Managing Exchange Online
Configuring Exchange Online Recipients
Configuring Exchange Online Resource Mailboxes
Configure Email Protection
After completing this module, students will be able to:
Describe Exchange Online
Manage Exchange Online Recipients
Configure Delegated Administration in Exchange Online
Configure Email Protection
Module 5: Planning and Managing SharePoint Online
This module introduces SharePoint Online and its role in providing other Office 365 services such as Microsoft Teams and OneDrive. In this module, you will learn how to plan and configure SharePoint Online including controlling External Sharing.
Lessons
· What is SharePoint Online
· Understanding the relationship between SharePoint, OneDrive, Teams, and Office 365 Groups
· SharePoint Online Architecture
· Configure SharePoint Online
· Configure and Control External Sharing
· Managing SharePoint Online Site Collections
· Managing SharePoint Online using PowerShell
Lab 1: Planning and Managing SharePoint Online
Configuring SharePoint Online Settings
Create a SharePoint Intranet
Verify External User Sharing
After completing this module, students will be able to:
Describe SharePoint Online
Manage SharePoint Online Settings
Create SharePoint Online Site Collections
Plan and Configure External User Sharing
Module 6: Planning and Managing Microsoft Teams
This module explains how to plan and configure Microsoft Teams for communication and collaboration within your organization and how to control external communications. You will learn to use Microsoft Teams policies to configure Teams user settings.
Lessons
· What are Microsoft Teams
· How Microsoft Teams integrates with other Office 365 Services
· Create and Manage Organization Wide Settings
· Create, Manage and Assign Microsoft Teams Policies
· Plan and Configure External and Guest Access
· Managing Microsoft Teams using PowerShell
Lab 1: Planning and Managing Microsoft Teams
Configure Organization Wide Settings
Working with Teams Policies
Configure External and Guest Access
Create a Team
After completing this module, students will be able to:
Plan and Configure Microsoft Teams Organization Wide Settings
Manage and Assign Microsoft Teams Policies
Create a Microsoft Teams Team
Module 7: Planning and Managing Other Office 365 Services
In this module, you will learn about the other Office 365 services including their purpose, and an introduction to the use and administration of each service. You will then learn about selected Add-ins to extend Office 365.
Lessons
· Yammer
· Planner
· Visio
· Bookings
· Delve
· Forms
· Power Platform
· Stream
· Sway
· Viva
· Scheduler
· Add-ins, including Find Time and Junk Reporter
Lab 1: Planning and Managing Office 365 Services
Configure and Manage Planner
Configure and Manage Bookings
Configure Power Platform Data Policy
After completing this module, students will be able to:
Describe Office 365 Services (for example Yammer, Steam and Viva)
Plan and Configure Office 365 Services (for example Planner and Bookings)
Configure Power Platform Data Policies
Module 8: Security and Compliance in Office 365
This module introduces the Security and Compliance features in Office 365. Whilst Microsoft 365 plans includes extended security and compliance features, this module will focus on those products available in the core plans without the extended licensing.
Lessons
· Overview of Security and Compliance Features in Office 365
· Extending Security and compliance Features with Additional Licenses
· Using the Microsoft Defender Portal and Secure Score
· Using the Office 365 Compliance Portal and Compliance Score
· Plan and Configure Retention Labels and Policies
· Plan and Configure Data Loss Prevention Policies
· Create and Assign Sensitivity Labels
· Configure Safe Attachments and Safe Links Policies
· Plan and Configure Multi Factor Authentication
Lab 1: Configure Security and Compliance in Office 365
Review Secure Score
Configure Threat Protection
Configure Sensitivity Labels
Configure Retention for Microsoft Teams
Configure Multi Factor Authentication
After completing this module, students will be able to:
Describe the Security and Compliance Features in Office 365
Review License Requirements for Security and Compliance Features in Microsoft 365
Configure Information Protection in Office 365
Configure Information Governance in Office 365
Module 9: Reporting, Monitoring and Troubleshooting Office 365
This module looks at techniques for troubleshooting issues with Office 365 focusing on the core services. You will also learn about the reporting and monitoring tools and features available.
Lessons
· Monitoring Office 365 Service Health
· Troubleshooting Administrative Access in Office 365
· Troubleshoot Directory Synchronization
· Troubleshooting Exchange Online
· Troubleshooting SharePoint Online
· Troubleshooting Microsoft Teams
· Troubleshooting Office 365 Security and Compliance
Lab 1: Reporting, Monitoring and Troubleshooting in Office 365
Troubleshooting synchronization issues with user objects in Office 365
Troubleshooting Exchange Online
Troubleshoot SharePoint Online
Troubleshoot Microsoft Teams
Troubleshoot Sensitivity Labels
After completing this module, students will be able to:
Monitor Office 365 Service Health
Troubleshoot Office 365 Connectivity and Service Issues
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